Terms & Conditions
Welcome to Opaline Residences. By booking or using our services, you agree to follow these Terms and Conditions. Please review them carefully before confirming your reservation.
1. General Information
Opaline Residences is a boutique luxury hotel and resort in New Delhi. These Terms govern the use of our website, booking platforms, and related services.
By using our services, you confirm you are at least 18 years old and legally capable of entering binding agreements.
2. Reservations and Payments
- All bookings are subject to availability and confirmation.
- Rates may change without prior notice.
- A valid payment method is required to secure your booking.
- Taxes or service charges may apply per government rules.
We reserve the right to modify or cancel reservations in cases of fraudulent or inappropriate activity.
3. Check-in and Check-out
- Check-in: [Insert Time]
- Check-out: [Insert Time]
- Early check-in/late check-out is subject to request and charges.
Guests must show a valid photo ID and booking confirmation at arrival.
4. Cancellations and Refunds
- Policies vary by room type.
- Some bookings may be non-refundable with specific deadlines.
- Refunds, if applicable, are processed via the original payment method.
Please review cancellation terms when booking.
5. Guest Responsibilities
Guests must behave respectfully and avoid disruptive or damaging actions. Any property damage or misconduct may lead to stay termination without refund. Guests are responsible for losses or damages caused during their visit.
6. Liability
Opaline Residences is not liable for:
- Loss, theft, or damage to personal belongings.
- Injury, illness, or death unless caused by our negligence.
- Delays or disruptions from events beyond our control.